Return & Refund Policy

Return Policy

Crave Body Jewelry takes immense pride in our quality and excellent Customer Service. If in any case you are not satisfied with a purchase/or received damaged items, we’ll assist you with a prompt replacement of your return(s), or if our inventory does not permit, you will be given a store credit.
All returns must be notified within 7 (seven) business days of the shipment received to date and must be accompanied by an RMA number (Return Merchandise Authorization) and a Return and Exchange form or a copy of your Invoice. To obtain your RMA number you may email us at info@cravebodyjewelry.com or you may also call us at 213-244-1414 (Monday-Friday 10:00 AM to 3:00 PM Pacific Standard Time).
Buyers are liable for return shipping fees unless a wrong item or a defective item was received. For your protection, please ship your return items with a tracking number. 

How to Return
·         Any items without the original packaging or already sold to the customer WILL NOT be honored.
·         Any item returned because it was wrongly ordered (e.g.: wrong size, color, style, dissatisfaction, ordered by mistake, after the grace period) when received will incur a 20% restocking fee.
·         Returns will be processed as exchange or store credit to your online account ONLY. Refunds are not available.
·         Please note that we will not honor any items that have passed our 7(seven)-business day grace period counting from the delivery date.

1) Click on “Account” (upper right, a person icon) to access your account info. Then click on your order history. Click on the order that has the item(s) you want to return and click on the “red arrow” icon next to the item you want to return.

OR

2) Click on the following link to fill out a form for the item(s) you want to return: https://cravebodyjewelry.com/index.php?sec=account/return/add
All return costs are non-refundable and at the full responsibility of the customer. Buyers are liable for return shipping fees. For your protection, please ship your return items with a tracking number. 
 
Packaging and Return Instructions
·         For a return(s) to be accepted for store credit, all items MUST be in their original purchase condition, including the original product packaging and all if any accessories. Any items that you received with tags/body cards attached must be returned with those tags/body cards intact.
·         Along with a copy of the invoice or the email confirmation of the return, package your returns in a secure box or padded envelope.
·         Ship by using USPS (United States Postal Service), UPS, or other legitimate parcel carriers.
·         Crave Body Jewelry is not responsible for any lost or damaged package(s), so please ship your packages insured with tracking for your safety.
·         Any returns received due to poor packaging, will NOT be honored.
·         Keep your shipping receipt until you have fully received your exchange or credit.