Return & Refund Policy

Return/Exchange Policy

Crave Body Jewelry takes immense pride in our quality and excellent Customer Service. If you are not satisfied with a purchase/or received damaged items, a store credit will be given for those items. A replacement request might be asked for, however it would be at our discretion to provide the replacement or give a store credit. Please see the instructions below instruction on how to make an issue report about an order.

Access your order history and click on the order to view the items in it.

Then click on the red arrow next to the item you would like to make a report/inquiry about, and it will autofill all information for you, except for the reasoning and any details you'd like to provide.
If you don't see a red arrow, you are using a device with a limited screen size fit. In that case, please click on the following link to fill out a form:

Product Returns (cravebodyjewelry.com)

If a return is accepted, buyers are responsible for return shipping fees unless the item received was incorrect or defective, and/or if the original order was not eligible for free shipping and the customer paid for shipping.
For your peace of mind, we recommend using a tracking number and adding insurance when returning items.

All return costs are non-refundable and at the full responsibility of the customer. 

·         Due to hygiene and safety regulations, the piercing sterilized needles boxes, disposable tools, and aftercare products are non-returnable. Once the packaging is opened or the item has been used, we cannot accept returns to ensure the highest standards of cleanliness and protection. Please carefully check the contents and ensure they meet your needs before purchase, as we prioritize the health and safety of all our customers. 
·         Returns or exchanges for 14Kt items are accepted but only upon verification of the item's condition. To ensure the item is in its original, unused, and undamaged state, we will carefully inspect it before processing any returns or exchanges. Please note that all requests must be made within the specified return period, and the item must be in its original packaging. We appreciate your understanding and are here to assist with any questions or concerns before your purchase.

All returns or issues with an order must be reported within 7 (seven) business days of the shipment received to date and must be accompanied by a copy of the invoice received with the order.

How to request a Return or report an issue with an order

Access your order history and click on the order to view the items in it.

Then click on the red arrow next to the item you would like to make a report/inquiry about, and it will autofill all information for you, except for the reasoning and any details you'd like to provide.
If you don't see a red arrow, you are using a device with a limited screen size fit. In that case, please click on the following link to fill out a form:

Product Returns (cravebodyjewelry.com)

·         Any items without the original packaging or already sold to the customer WILL NOT be honored.
·         Any item returned because it was wrongly ordered (e.g., wrong size, color, style, dissatisfaction, ordered by mistake, after the grace period) when received will incur a 20% restocking fee.
·         Returns might be processed as an exchange (if the same item with the same color, size, same stone color, and same other specs are available and in stock) or a store credit to your online account ONLY at our discretion. Refunds are not available.
·         Please note that we will not honor any items that have passed our 7(seven)-business-day grace period, counting from the delivery date.

Packaging and Return Instructions
·         For a return(s) to be accepted for store credit, all items MUST be in their original purchase condition, including the original product packaging and all, if any, accessories. Any items that you received with tags/body cards attached must be returned with those tags/body cards intact.
·         Along with a copy of the invoice or the email confirmation of the return, package your returns in a secure box or padded envelope.
·         Ship by using USPS (United States Postal Service), UPS, or other legitimate parcel carriers.
·         Crave Body Jewelry is not responsible for any lost or damaged package(s), so please ship your packages insured with tracking for your safety.
·         Any returns received due to poor packaging will NOT be honored.
·         Keep your shipping receipt until you have fully received your exchange or credit.