FAQ

1.     An item is OUT OF STOCK. Will you receive it again?
Yes, we do our best to keep everything we sell in stock and ship out complete orders. If an item is back stocked when they come available we will contact you.

2.     Can I hold the items that are saved in my shopping cart?
Yes, our server will remember the items that are in your shopping cart. But, please note that we do not guarantee a hold on the items. So all our items are on a "first-come, first-served", meaning no items can be held for anyone. Whoever purchases the items first will receive them.

3.     Can I pick up my order?
Yes. Please arrange to pick it up by phone or email and talk to one of our customer service representatives.

4.     Do you accept COD?
NO.

5.     Online Promotions/and Discounts?
Crave Body Jewelry has the right to end any form of promotion or discount without notice at any time. All promotions and discounts are "ONLY VALID" on our website: www.cravebodyjewelry.com ***NO EXCEPTION.

6.     Do you accept international orders?
Absolutely. We will ship anywhere in the world where our courier's ship. (Via. UPS ONLY)

7.     For orders shipping outside of the U.S. will I be charged additional duties and taxes?​
When you place an international order at www.cravebodyjewelry.com or with an in-house sales rep, you authorize our shipping carrier (UPS) customs broker to act as your agent with Customs and Revenue (depending on the country) to clear merchandise and process all duties and taxes.​ If you choose (USPS) all duties and taxes if applied the buyer will be liable.

*** (Applies to Canada Shipping) duties are determined as a percentage of the total amount of goods purchased. Goods and Services Tax (GST) Provincial Sales Tax (PST), and Harmonized Sales Tax (HST) are a percentage of the subtotal of the value of the merchandise purchased and the duties on that merchandise as required by law. The GST, PST, and/or HST rate is determined by the province to which the merchandise is shipped. All duties and taxes collected are forwarded to the proper Canadian authorities.​

Shipping outside the U.S.A: Your order may be subject to VAT, import duties, and taxes, which are levied once your package reaches your country. Crave Body Jewelry ships your package DDU, "duties and taxes unpaid", does not collect the VAT, duties, and/or taxes, and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country's customs policies, please contact your local customs office.

8.     How can I make an account on your website?
Simply log into our website: (www.cravebodyjewelry.com) and fill out "Create New Account" after successfully filling out the necessary page you are on your way to ordering from the best body jewelry company. If you need extra help please contact us via. cravebodyjewelry@gmail.com or call us at 213-244-1414/213-453-4935.

9.     How do I get the quantity price break?
Quantity price breaks are automatically calculated when you purchase the same style and same color. There are no price breaks on the following items:
- Displays
- Specials, Package Deals, and Display Deals

10.   How long does it take to ship the merchandise upon ordering?
After checking out, your order gets processed, depending on the shipping method and the time in which your order was placed. We do our best to ship out all shipments on the same day if the order is received by 12 pm (PST)​

Exceptions:
- All orders that come in over the weekend get processed the following business day (Monday through Friday)
- If there is a Holiday mixed in with the weekend, orders will get processed the following business day (Monday through Friday)
- Priority shipments (UPS1, UPS2, and UPS3) (USPS Express) received before 12 PM (PST) will get processed that same day; if received after the Cut-off time that order will be processed the following business day.​
***(Crave Body Jewelry is not responsible for the delay of shipment due to the Cut-off time)

11.   I do not have a seller's permit. Can I still purchase from you?
We are closed to the general public and will require a business license /or seller's permit for purchase.

12.   I was just curious as to whether you drop ship or not.
Sorry, we do not do any form of drop shipping but are in the works of making this a reality in the near future.

13.   It seems as though I lost my password to log in, how would I go about receiving a new password?
You may call us at 213-244-1414/213-453-4935 or email us at cravebodyjewelry@gmail.com and request a new password.

14.   May I use your online images?
Absolutely! We will be more than happy to provide you with the images of any of your orders you have purchased, if additional images are needed please contact us/contact your sales rep.

15.   My orders have been shipped but I still can't track them. How can I find out where it is?
Tracking information is not available until your order has been shipped. And, regarding how you place your order (online or with an in-house sales rep) tracking will be emailed if you place your order online the day your shipment is shipped. For in-house orders, you may contact us and request them from one of our friendly staff.

16.   What is the minimum amount to order?
Our minimum is $50.00 USD for both international and domestic. (May vary depending on promotions)

17.   What is your return policy?
Please refer to the Shipping/return on the bottom link on our Website.