FAQ

CRAVE BODY JEWELRY – FULL FAQ

• What is the best way to contact CRAVE? The fastest way to reach us is by sending an email to info@cravebodyjewelry.com.

• What are your office hours? CRAVE Body Jewelry’s office is open Monday through Friday, 9:00 AM to 4:00 PM Pacific Time. We are closed on weekends and major holidays. Our website is accessible 24/7.

• Walk-Ins & In-Store Purchases Policy

At this time, we are unable to accommodate walk-ins or in-store purchases. All orders must be placed online. You are welcome to pick up your order in person, but please wait for the email notification that your order is ready for pickup. Please note that we are unable to make any changes or additions to your order at the time of pickup.

• I can't see the prices. Full prices are displayed once you are registered and logged in. You will also see the “as low as” price, which may be lower depending on volume discounts, tier breaks, coupon codes, and other promotions. Since you came all the way here, use this coupon code CRVEX5 and stay tuned to our newsletter for other coupons.

• How can I set up an account on your website? Log in to our website: https://cravebodyjewelry.com/ and click the “Register” icon. Fill out the required information. For help, email info@cravebodyjewelry.com or text +1(213) 453‑4935.

• I do not have a seller's permit. Can I still purchase from you? We DO NOT SELL to the general public. A business license or seller’s permit is required. Tattoo artist and piercer licenses also qualify. We may decline any order if necessary.

• Can I hold the items saved in my shopping cart? Your cart will remember items, but they are not guaranteed. All items are first‑come, first‑served.

• Online Promotions and Discounts CRAVE may end any promotion or discount at any time without notice. All promotions are valid ONLY on www.cravebodyjewelry.com. No exceptions.

• How do I get the quantity price break or Tier Discount? Quantity discounts apply automatically when you buy more of the same style and color. Break levels vary by product.

• What is the minimum amount to order? Our minimum is USD 50.00 for both international and domestic orders. (May vary depending on promotions.)

• What is your return policy? Please refer to the Shipping/Return link at the bottom of our website.

• I finished my order but forgot an item. Can I add it without making another order? Yes. Minimum: Added items must meet the $50 minimum. Timeline: Your original order will be moved and rescheduled based on the date changes were made. How: Place a new order, select “Pick Up at Store,” and write: “Please ship this order with my previous order number xxxxx.”

• What happens if a product I order is out of stock? We ship what is available and remove unavailable items. You are never charged for items not in stock.

• How does a pickup order work? If you choose “Pick Up at Store,” we will email you when your order is ready. Pickup orders follow the same fulfillment line as shipped orders.

• Do you accept COD? Not at this time.

• My order qualifies for free shipping, but I don’t see the option. Some items do not qualify for free shipping (tools, needles, displays, aftercare). If none of your items fall under these categories, email info@cravebodyjewelry.com.

• I want to add insurance to my order. Packages ship uninsured except for UPS’s basic $100 coverage. UPS charges 1% of the insured amount. Add a note in the checkout comment box; we will send a separate payment request.

• How long does it take to ship my order? Orders are processed based on the shipping method and time placed. Daily cutoff is 11:59 PM PST from the previous business day. Processing means entering the fulfillment line, not shipping. Orders usually ship within 2–3 business days. Weekend/holiday orders process the next business day. Expedited orders placed before cutoff ship the next business day.

• I placed an order, and it hasn’t shipped yet. Can I add more items? Yes. Minimum: Added items must meet the $50 minimum. Select “Pick Up at Store” and reference your original order. Non‑qualifying items may require extra shipping. Your fulfillment date may change based on when the additional order is placed.

• My order shipped, but I can’t track it. Tracking becomes available only after shipment. Online orders receive tracking by email. For in‑house orders, contact us.

• Do you accept international orders? Yes. We ship worldwide via UPS only.

• Will I be charged duties and taxes for international orders? Yes. By ordering, you authorize UPS and customs brokers to process duties and taxes. USPS orders require the buyer to pay all duties and taxes. For Canada: GST, PST, and HST apply based on province. For other countries: VAT, duties, and taxes may apply. CRAVE ships DDU (duties unpaid).

• Do you drop ship? No, we do not offer drop shipping.

• Can I use my own shipping label? No. We only ship with labels generated through our system. Customer‑provided labels are not accepted.

• I lost my password. How do I get a new one? Text +1 (213) 453‑4935 or email info@cravebodyjewelry.com to request a new password.

• Do you provide clear product images without your watermark? Yes, for items you have purchased. Email info@cravebodyjewelry.com to request additional images.

• Is your jewelry autoclaved or sterilized? No. Please sterilize items before use. Some items may not be suitable for autoclaving.

• Do you sell parts separately? Yes, some parts such as balls and posts are sold individually. They are listed under Body Jewelry Parts.

• Does CRAVE Body Jewelry send samples? No, we do not send product samples.

• How do I use my rewards? At checkout, enter the number of points you want to use. Your available balance will also be shown.

• What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment options shown at checkout. We do not accept checks or money orders.

• Can I cancel my order? Orders can be canceled only if they have not entered the fulfillment line. Once processing begins, cancellations may not be possible.

• Can I change my shipping address after placing an order? If you need to change your address, contact us immediately. Once the order has shipped, we might not be able to modify the delivery address. If we can, there will be a $45 service fee. Please refer to our shipping policy for more details:
https://cravebodyjewelry.com/delivery

• What if my package arrives damaged or missing items? If your order arrives damaged or missing items, please notify us within 48 hours and include photos so we can assist you.

• Do you allow backorders? We do not place items on backorder. Unavailable items are removed and must be reordered once restocked.

• What qualifies me as a wholesale buyer? A valid business license, seller’s permit, tattoo license, or piercer license is required to purchase from us.

• What materials are your products made of? Materials such as surgical steel, titanium, acrylic, and others are listed on each product page.

• How often do you restock items? Restock times vary.

• Do rewards points expire? Rewards points do not expire unless stated otherwise during special promotions.

• What shipping carriers do you use? We ship via UPS and USPS for all domestic and international orders. USPS is not available for INTERNATIONAL shipments.

• Why should I be patient when something goes wrong? Because patience helps resolve issues. Delays or mistakes happen, but they are usually fixed with time.

• Do mistakes mean poor service? No. Mistakes happen to everyone. What matters is how we work together to fix them.

• Who owns the truth in a disagreement? No one fully owns the truth. Different perspectives help us find the best solution.

• How should I express concerns? With calm, clear, and respectful communication. It helps us solve issues faster.

• What if I’m having a bad day? We understand. Everyone has tough days, and we’ll do our best to support you.