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Thank you for choosing to shop with us! Please take a moment to review our walk-in purchase policy:
Minimum Purchase: We kindly ask that the minimum purchase for walk-ins be $300.
Appointment Required: To ensure we provide the best service, all walk-in purchases require a prior appointment. Please schedule your visit in advance.
No Walk-Ins on Mondays: We are unable to accommodate walk-in purchases on Mondays.
Available Walk-In Hours:
Walk-in appointments are available at the following times:
9:00 AM
10:00 AM
11:00 AM
1:30 PM
Discounts: Please note that discounts offered on our website may not be available for in-person purchases.
We appreciate your understanding and look forward to assisting you!
You can pick up your order Monday to Friday, from 9 AM to 11 AM and 2 PM to 4 PM.
Orders will be processed in the order they are received. We will let you know when your order is ready to be picked up.
We are closed to the general public and will require a business license /or seller's permit for purchase, which can also be a Tattoo artist license or a piercer license.
We kindly maintain the right to decline any order if deemed necessary.
Shipping and Billing Address
Authentication Policy
The transit time for your shipment depends entirely on your
method of shipping, and in the case of orders placed with UPS Ground, how far
you are located from us. Customers who require a faster shipping method can
choose from one of the following Express priority options: UPS Next Day, UPS Next Day
Saver, or UPS 2nd Day.
Orders will be processed in the sequence they were received, ensuring fairness to all customers, except for priority shipping orders (UPS Next Day, UPS Next Day Saver, UPS 2nd Day).
Orders with priority shipping (UPS Next Day, UPS Next Day Saver, UPS 2nd Day) are guaranteed to ship the same
day it is processed, as long as the order is received before our daily cutoff
time of 10 AM Pacific Standard Time. We appreciate your understanding and cooperation in this matter.
Orders that are shipped by Ground and free shipping orders will be
shipped out within 1~2 business days of the order being put into process, and the
transit time will depend on your location. Please refer to the following map
for details:
Domestic Free Shipping
On all our domestic shipments (U.S. Continental), if an order's FINAL total is more than USD 300, it will qualify for free shipping (exceptions apply). You must choose the free shipping option on the checkout page. The final total sum must be equal to or exceed USD 300 after all the credits and deductions have been applied. Please ensure this to avoid delays in fulfilling your order. In case it is not, there will be an additional charge for which the customer will be contacted.
***Alaska and Hawaii
receive free shipping for orders over USD 700 (FINAL total)
The final total sum must be equal to or exceed USD 700 after all the credits and deductions have been applied. Please make sure of it to avoid delays in fulfilling your order. In case it is not, there will be an additional charge for which the customer will be contacted.
NOTE: The shipping charge is excluded from the total sum of the
order.
*CRAVE covers the freight charge of the package, however, insurance,
duties, and taxes that are incurred are not covered in the free shipping
policy, and it is the customers' responsibility for them upon arrival at its destination.
*All international shipments are subject to duties and taxes
during transportation; All shipments are shipped DDU (Duties and Taxes Unpaid).
*All international shipments are subject to an insurance fee and
if any duties/taxes are incurred the customer is liable to pay.
Insurance and Signature service request
Shipping outside the U.S.
Your order may be subject to VAT, import duties, and taxes,
which are levied once your package reaches your country. CRAVE Body Jewelry
ships your package DDU (Duties and Taxes Unpaid) and does not collect the VAT,
duties, and/or taxes. Crave cannot predict what your particular charges may be.
If you do incur these additional charges, they must be rendered for
your package to clear customs. For more information regarding your country's
customs policies, please contact your local customs office.
Shipping to Canada
Duties are determined as a percentage of the total amount of goods purchased. Goods and Services Tax (GST) Provincial Sales Tax (PST), and Harmonized Sales Tax (HST) are a percentage of the subtotal of the value of the merchandise purchased and the duties on that merchandise as required by law. The GST, PST, and/or HST rate is determined by the province to which the merchandise is shipped. All duties and taxes collected are forwarded to the proper Canadian authorities.
Shipping/Terms and Conditions
* Delivery to a residential address is not covered or guaranteed by UPS.
* UPS does not deliver to P.O. Box addresses.
* The guarantee does not apply to UPS shipments that are delayed
due to causes beyond UPS’s control, including but not limited to, the following:
the unavailability or refusal of a person to accept delivery of the shipment;
acts of God; and any delay due to natural disasters.
* We are responsible for
your ORDER package/box until it reaches the specified delivery hub i.e., UPS, or USPS driver pickup.
After that, it is out of our control.
* We will not be responsible for any packages lost or stolen
shipped to a "Residential Address" if there was NO "Signature
required" service request on the package.
* Please check the "signature required option" (or
leave a comment regarding that) during the check-out session to have
"signature required service" on your package when shipping out to a
residential address. The signature requirement fee will be $10.00 added to your
shipping cost on the final invoice.
· If an order needs to be canceled before its delivery, and the package has already left our warehouse and is on the way, there'll be a penalty fee charged by UPS starting at $30, and a 20% restocking fee. Those fees will only be incurred if the intercept is successful. Any paid shipping fees that were charged upon placing an order, and incurred will not be reimbursed.
Please note: All correction fees incurred will be billed
automatically to your next order / all correction fees are set by UPS and we do
not have any form/ability to change them.
If there are any questions concerning the correct address,
feel free to reach one of our in-house sales representatives to make any
corrections before placing your order.
* We do not work with C.O.D. shipments.
* We do not ship to APF/FPO, P.O. Box Addresses.
Bank Wire Transfer option (Effective date 12/01/2024)
Customers who opt to pay via PayPal will have to use the "SEND MONEY" option and an additional 2% processing fee will be charged.