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Please note that we normally do not send notifications if an item is out of stock or has limited stock.
If you would like to be informed about any unavailable or low-stock items before your order is shipped, kindly mention this request in the comments section when selecting your shipping option.
Please be aware that this may cause a slight delay in processing and fulfilling your order, but we’ll do our best to keep things moving as quickly as possible.
Cutoff Time & Shipping Policy (Overview)
Orders with expedited shipping (UPS Next Day, UPS Next Day Saver, or UPS 2nd Day) are guaranteed to ship the next business day if placed before 11:59 PM of the prior business day(Pacific Time).
Example: Place your expedited order by Monday at 11:59 PM, and it will ship on Tuesday (unless it falls on a holiday).
Orders placed after 11:59 PM will be processed the following business day in the order they are received. Being in process does not mean it will be shipped but that it was added to the fulfillment line.
Standard (Ground) and free shipping orders are processed in the order they are received and typically ship within 1–3 business days (excluding weekends and holidays).
UPS generally does not deliver on weekends, so if your expedited order ships on a Friday, delivery will begin the next business day (usually Monday).
Minimum order amount: $50
Free shipping within the continental U.S. on orders over $300
Free international shipping on orders over $700
(Exceptions may apply and will be shown at checkout.)
Free shipping orders will be shipped via USPS Ground Advantage or UPS Ground Saver, at our discretion, based on the best available method.
If you prefer UPS, please make sure to select it during checkout.
Customer Service Order Placement Policy
This guideline explains what our customer service representatives (CSRs) can and cannot do when helping customers place an order.
Our customer service team is here to help customers with questions about products, website navigation, and the ordering process. However, CSRs are not allowed to place or finalize orders on behalf of customers.
It is the customer’s responsibility to review and complete their order. This ensures that all details — such as product selection, quantity, shipping address, and payment method — are correct.
Because of this, the company cannot be held responsible for mistakes in orders that are not reviewed and submitted by the customer.
What CSRs Can Do:
Guide the customer through the website
Explain how to add items to the cart
Help troubleshoot technical issues
Answer product or order-related questions
Provide information about shipping, returns, or promotions
What CSRs Cannot Do:
Submit an order on behalf of a customer
Enter payment or personal information for a customer
Make changes to an order without the customer’s direct action
Walk-In Purchase Policy
Thank you for choosing to shop with us! Please take a moment to review our walk-in purchase policy:
Minimum Purchase: The minimum purchase for walk-ins is $300.
Appointment Required: To ensure we provide the best service, all walk-in purchases require a prior appointment. Please schedule your visit in advance by calling us at (213) 244-1414 or texting us at (213) 453-4935. Weekdays only.
No Walk-Ins on Mondays: We are unable to accommodate walk-in purchases on Mondays.
Please note that discounts offered on our website will not be available for in-person purchases.
We appreciate your understanding and look forward to assisting you!
"Pick up at store" orders
You can pick up your order Monday to Friday, between 9:00 AM and 4:30 PM.
Please note that orders can only be picked up after you receive a confirmation email stating that your order is ready. Orders are processed in the order they are received, and you will be notified by email when your order is prepared for pickup.
Any orders placed after the cutoff time will follow our standard fulfillment process and be completed in the order they were received. While we always strive to process and fulfill all orders as quickly as possible, we follow the guidelines outlined in our fulfillment policy below for consistency and fairness.
To ensure you receive the notification, please make sure the email provided with your order is correct and actively monitored. If you'd like us to use a different email address, you can leave a note with your order or contact us directly.
Kindly note that we are unable to accommodate any changes or additions at the time of pickup. We appreciate your understanding and cooperation.
If you have any questions, feel free to email us at info@cravebodyjewelry.com
Thank you for your understanding!
We are closed to the general public and will require a business license /or seller's permit for purchase, which can also be a Tattoo artist license or a piercer license.
We kindly maintain the right to decline any order if deemed necessary.
Shipping and Billing Address
Authentication Policy
The transit time for your shipment depends entirely on your
method of shipping, and in the case of orders placed with UPS Ground, on how far
you are located from us. Customers who require a faster shipping method can
choose from one of the following Express priority options: UPS Next Day, UPS Next Day
Saver, or UPS 2nd Day.
Orders will be processed in the order they were received, ensuring fairness to all customers, except for priority shipping orders ( UPS Next Day, UPS Next Day Saver, and UPS 2nd Day).
Orders with priority shipping ( UPS Next Day, UPS Next Day Saver, or UPS 2nd Day) are guaranteed to ship the following business day it is received, as long as the order is received before our daily cutoff time of 11:59 PM of the prior day(Pacific Standard Time).
For example, if an order is placed on Monday before 11:59 PM, we guarantee it will be fulfilled and shipped on the next business day, which is Tuesday, as long as it is not a holiday. However, we do no guarantee fulfillment/shipping the very same day the order was placed, even if it is an expedited order.
Any orders placed after the cutoff time will follow our standard fulfillment process and be completed in the order they were received. While we always strive to process and fulfill all orders as quickly as possible, we follow the guidelines outlined in our fulfillment policy below for consistency and fairness. We ask our customers to plan their orders to avoid any delays.
Please note:
Orders placed on Thursday by 11:59 PM, with expedited shipping, will be shipped on the next business day, which is Friday, if it is not a holiday.
Also, please keep in mind that UPS might not deliver on weekends, so if an order is shipped on a Friday, delivery will begin counting from the next business day, which is Monday, if it is not a holiday.
Orders that are shipped by Ground and free shipping orders will be
shipped out within 2~3 business days of the order being put into process, and the
transit time will depend on your location. Please refer to the following map
for details:
Domestic Free Shipping
On all our domestic shipments (U.S. Continental), if an order's FINAL total is more than USD 300, it will qualify for free shipping (exceptions apply). You must choose the free shipping option on the checkout page. The final total sum must be equal to or exceed USD 300 after all the credits and deductions have been applied. Please ensure this to avoid delays in fulfilling your order. In case it is not, there will be an additional charge for which the customer will be contacted.
***Alaska and Hawaii
receive free shipping for orders over USD 700 (FINAL total)
The final total sum must be equal to or exceed USD 700 after all the credits and deductions have been applied. Please make sure of it to avoid delays in fulfilling your order. In case it is not, there will be an additional charge for which the customer will be contacted.
NOTE: The shipping charge is excluded from the total sum of the
order.
*CRAVE covers the freight charge of the package; however, insurance,
duties, and taxes that are incurred are not covered in the free shipping
policy, and it is the customer's responsibility for them upon arrival at their destination.
*All international shipments are subject to duties and taxes
during transportation; All shipments are shipped DDU (Duties and Taxes Unpaid).
*All international shipments are subject to an insurance fee, and
if any duties/taxes are incurred, the customer is liable to pay.
Insurance and Signature service request
Shipping outside the U.S.
Your order may be subject to VAT, import duties, and taxes,
which are levied once your package reaches your country. CRAVE Body Jewelry
ships your package DDU (Duties and Taxes Unpaid) and does not collect the VAT,
duties, and/or taxes. Crave cannot predict what your particular charges may be.
If you do incur these additional charges, they must be rendered for
your package to clear customs. For more information regarding your country's
customs policies, please contact your local customs office.
Shipping to Canada
Duties are determined as a percentage of the total amount of goods purchased. Goods and Services Tax (GST), Provincial Sales Tax (PST), and Harmonized Sales Tax (HST) are a percentage of the subtotal of the value of the merchandise purchased and the duties on that merchandise as required by law. The GST, PST, and/or HST rate is determined by the province to which the merchandise is shipped. All duties and taxes collected are forwarded to the proper Canadian authorities.
Shipping/Terms and Conditions
* Delivery to a residential address is not covered or guaranteed by UPS.
* UPS does not deliver to P.O. Box addresses.
* The guarantee does not apply to UPS shipments that are delayed
due to causes beyond UPS’s control, including but not limited to the following:
the unavailability or refusal of a person to accept delivery of the shipment;
acts of God; and any delay due to natural disasters.
* We are responsible for
your ORDER package/box until it reaches the specified delivery hub, i.e., UPS, or USPS driver pickup.
After that, it is out of our control.
* We will not be responsible for any packages lost or stolen
shipped to a "Residential Address" if there was NO "Signature
required" service request on the package.
* Please check the "signature required option" (or
leave a comment regarding that) during the check-out session to have
"signature required service" on your package when shipping out to a
residential address. The signature requirement fee will be $10.00 added to your
shipping cost on the final invoice.
· If an order needs to be canceled before its delivery, and the package has already left our warehouse and is on the way, there'll be a penalty fee charged by UPS starting at $30, and a 20% restocking fee. Those fees will only be incurred if the intercept is successful. Any paid shipping fees that were charged upon placing an order and incurred will not be reimbursed.
Please note: All correction fees incurred will be billed
automatically to your next order / all correction fees are set by UPS, and we do
not have any form/ability to change them.
If there are any questions concerning the correct address,
feel free to reach out to one of our in-house sales representatives to make any
corrections before placing your order.
* We do not work with C.O.D. shipments.
* We do not ship to APF/FPO, P.O. Box Addresses.
Bank Wire Transfer option (Effective date 12/01/2024)
We offer payment options such as Zelle, Venmo, and PayPal Money Request.
If payment is made by bank wire transfer, and there is any credit due to out-of-stock or low-stock items, that credit will be automatically added to your rewards account for future use.
Please contact us at info@cravebodyjewelry.com as soon as you place your order to set up your preferred payment method and help avoid any delays in fulfilling your order.
Effective Date: December 1, 2024
We are not able to place orders on behalf of customers. If you want to add more items after submitting an order, please place a new, separate order yourself through our website.
If your additional items total less than $50, which is the minimum order requirement, add the items to your cart. After that, please email us at info@cravebodyjewelry.com, and we will place the order on our end. Once the order is placed, a payment request will be sent to the email we have on file.
If your additional items total $50 or more, and you’d like them to be shipped with a previous order, choose the shipping option: “Pick up at store” during checkout, and add a note in the comment box to which order you are referring.
Certain items, such as needles, aftercare products, and other non-qualifying items, may require an additional shipping and handling charge, which will show on the checkout page. If that is the case, the order must be placed considering the additional shipping charge, and the "pick up at store" option should not be selected.
Fulfillment Schedule
Please note that the shipping date of your original order may be adjusted based on the time your additional order is placed.
If you have any questions about this policy, feel free to email us at info@cravebodyjewelry.com or text us at (213) 453-4935 before placing your order.