First Order 20% Off                      Minimum Purchase Only $50                       Free Shipping US $200 / Intl $700                       Reward Points 2.5%

Shipping & Returns Policy

Shipping and Billing Address Authentication Policy

At CRAVE Body Jewelry, we care a lot about keeping your transactions safe. To make sure everything is correct when you order, we have some extra steps when your billing address doesn't match what your bank has:

1. Forms and Papers:
We'll email you a form to fill out. This helps check your billing address and gives permission for shipping. Sometimes, we might need proof of where you live.

2. Checking Process:
After you send back the form, we start checking things.
You might see a small charge of $0.01 on your statement. It's just to confirm your billing address.

3. Finishing Your Order:
To finish your order, just reply with a signed and dated form.

4. Keeping Your Address Right:

It's important to keep your billing address correct and up-to-date. This helps make your ordering process smoother.
We have these rules to make sure your transactions are safe and our services stay good. Thanks for working with us to make your shopping experience secure and easy.

If you ever have questions or concerns, contact our customer support at info@cravebodyjewelry.com / (213)244-1414.

Shipping Policy

We're open from 9 am to 5 pm PST, Monday to Friday. But, please note, that we don't handle orders or returns on Saturdays, Sundays, and major Federal Holidays.

Domestic Free Shipping

On all our domestic shipments (U.S. Continental), if you purchase more than USD 200 (the total sum is equal to or greater than USD 200 after all the credit and deductions have been applied) your order will be qualified to receive free shipping (exceptions apply). ***Alaska and Hawaii receive free shipping for orders over USD 700. For domestic shipments, USPS Priority will be used to ship the order. If the customer doesn't want their order to be shipped with USPS, then they have to choose other carriers on the checkout page when choosing the "delivery method".
 
International Free Shipping
An order of $700 or more will be shipped FREE via UPS Worldwide Express Expedited. (Excluding all forms of displays)(Exceptions apply).
NOTE: The shipping charge is excluded from the total sum of the order.
*CRAVE covers the freight charge of the package; insurance, duties, and taxes that are incurred are not covered in the free shipping policy.
*All international shipments are subject to duties and taxes during transportation; All shipments are shipped DDU (Duties and Taxes Unpaid).
*All international shipments are subject to an insurance fee and if any duties/taxes are incurred you are liable to pay.
 
Free shipping Disclaimer
*This offer may be canceled at any time and is subject to change without prior notice.
*Domestic orders are shipped with USPS Priority.
*Shipping upgrades are not available on Free Shipping Promotion (domestic and international).
*Shipping upgrades are subject to the corresponding shipping charge.
*We reserve the right to change or discontinue the Free Shipping Promotion at any time.
For a signature request delivery confirmation, there is a charge of $10 for this service.
 
Shipping and Transit Time: the United States & Other U.S. Territories
Orders are usually shipped within 24 to 48 hours of receiving the order.
Orders with priority shipping (UPS Next Day, UPS 2nd Day, UPS 3 Day) or (USPS Express) that come in before 1 p.m. Pacific Standard Time (PST) will be processed the same day.
Our standard shipping method within the Continental USA, except Alaska, Hawaii, and Puerto Rico, is USPS Priority- Approx. 1 to 6 Business / UPS Ground Service - Approx. 1 to 7 Business days delivery from the shipping date (excluding weekends/and holidays). The delivery date (ETA) may vary depending on your state/location.
 
Other shipping options include the following:
UPS shipping:  UPS 3-Day Service - 3 Business days delivery; UPS 2nd Day service - 2 Business days delivery; and UPS Next Day service - 1 Business day delivery.
USPS:  Priority - various on location 1 to 5 Business Days; Express - 1 to 2 Business days (please mention it on the order comments box, on the checkout page. Subject to additional fees).
*The general representation of UPS Ground transit times are in business days (excluding weekends/and holidays) *** (UPS Ground does not guarantee).
·         Southern California approx. time 1-2 business days.
·         Any other parts of California (Mid/and Northern) 1-2 business days.
·         NV, UT, AZ takes approx. 2-3 business days.
·         WA, OR, ID, MT, WY, CO, NM, AK, OK, and some parts of TX approx. 3-4 business days.
·         ME, VT, NY, VA, WV, CT, RI, MA, and some parts of SC, NC, ND, and MN take approx. 5 business days.
·         Other states not mentioned above may take approx. 4 to 6 business days.
 
Shipping to Canada
Duties are determined as a percentage of the total amount of goods purchased. Goods and Services Tax (GST) Provincial Sales Tax (PST), and Harmonized Sales Tax (HST) are a percentage of the subtotal of the value of the merchandise purchased and the duties on that merchandise as required by law. The GST, PST, and/or HST rate is determined by the province to which the merchandise is shipped. All duties and taxes collected are forwarded to the proper Canadian authorities.

Insurance and Signature service request

Wrong Address Corrections
Shipping fees are non-refundable. Buyers are liable for return shipping fees. For your protection, please ship your return items with the tracking number. 
Shipping outside the U.S.A
Your order may be subject to VAT, import duties, and taxes, which are levied once your package reaches your country. CRAVE Body Jewelry ships your package DDU (Duties and Taxes Unpaid) and does not collect the VAT, duties, and/or taxes. Crave cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered for your package to clear customs. For more information regarding your country's customs policies, please contact your local customs office.

Duties and Taxes on International Shipments
When you place an international order at cravebodyjewelry.com or via phone, or email, you authorize our shipping carrier (UPS) customs broker to act as your agent with Customs and Revenue (depending on the country) to clear merchandise and process all duties and taxes.
 
Shipping/Terms and Conditions
UPS guarantees on-schedule delivery of packages shipped via UPS Next Day, UPS 2nd Day, and UPS 3 Day Select where such services are available, to all 50 states and Puerto Rico. UPS does not guarantee on-schedule delivery for UPS Next Day Air Saver.
If in any way your shipment was delayed due to the following, CRAVE and UPS are not liable for any form of reimbursement on shipping charges:

* Delivery to a residential address is not covered or guaranteed by UPS.
* The guarantee does not apply to UPS shipments that are delayed due to causes beyond UPS’s control, including but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment; acts of God; and any delay due to natural disasters.
* We are responsible for your ORDER package/box until it reaches the specified delivery hub i.e., UPS, or USPS driver pickup. After that, it is out of our control.
* We will not be responsible for any packages lost or stolen shipped to a "Residential Address" if there was NO "Signature required" service request on the package.
* Please check the "signature required option" (or leave a comment regarding that) during the check-out session to have "signature required service" on your package when shipping out to a residential address. The signature requirement fee will be $10.00 added to your shipping cost on the final invoice.

Insurance

You may ALSO opt for additional insurance on your package. Please add a note on your purchase of how much insurance you would like to purchase and the order processing team will add that amount to your end bill and send you an email for any additional funds that may be needed.
Insurance is to protect against loss or damages during shipping. If you choose not to buy the insurance and your purchase is lost or damaged by USPS, UPS cannot provide a refund.

Other considerations

Please carefully check both your Billing and Shipping addresses before finalizing an order. If in any case there is an error in your Billing / Shipping information and needs any form of correction, you will automatically be asked the following:
·         If your address is a Residential address but you mark Commercial there will be a $15.00 correction change.
·         If in any matter a number, name, avenue, street, Blvd., etc., needs correction there is a correction fee of $20.00.

·         If an order needs to be canceled before its delivery, and the package already left our warehouse and it is on the way, there'll be a penalty fee charged by UPS starting at $30, and a 20% restocking fee. Those fees will only be incurred if the intercept is successful.


 Please note: All correction fees incurred will be billed automatically to your next order / all correction fees are set by UPS and we do not have any form/ability to change them.
 If there are any questions concerning the correct address, feel free to reach one of our in-house sales representatives to make any corrections before placing your order.
 * We do not work with C.O.D. shipments.
We do not ship to APF/FPO, P.O. Box Addresses.


Return Policy

Crave Body Jewelry takes immense pride in our quality and excellent Customer Service. If in any case you are not satisfied with a purchase/or received damaged items, we’ll assist you with a prompt replacement of your return(s), or if our inventory does not permit, you will be given a store credit.
All returns must be notified within 7 (seven) business days of the shipment received to date and must be accompanied by an RMA number (Return Merchandise Authorization) and a Return and Exchange form or a copy of your Invoice. To obtain your RMA number you may email us at info@cravebodyjewelry.com or you may also call us at 213-244-1414 (Monday-Friday 10:00 AM to 3:00 PM Pacific Standard Time).

Return / Exchange

Click on “Account” (upper right, a person icon) to access your account info. Then click on your order history. Click on the order that has the item(s) you want to return and click on the “red arrow” icon next to the item you want to return.
·         Any item returned because it was wrongly ordered (e.g.: wrong size, color, style, dissatisfaction, ordered by mistake, after the grace period) when received will incur a 20% restocking fee.
·         Returns will be processed as exchange or store credit to your online account ONLY. Refunds are not available.
·         Please note that we will not honor any items that have passed our 7(seven)-business day grace period counting from the delivery date.

All return costs are non-refundable and at the full responsibility of the customer.
·         Any items without the original packaging or already sold to the customer WILL NOT be honored.
 
Packaging and Return Instructions
·         For a return(s) to be accepted for store credit, all items MUST be in their original purchase condition, including the original product packaging and all if any accessories. Any items that you received with tags/body cards attached must be returned with those tags/body cards intact.
·         Along with a copy of the invoice or the email confirmation of the return, package your returns in a secure box or padded envelope.
·         Ship by using USPS (United States Postal Service), UPS, or other legitimate parcel carriers.
·         Crave Body Jewelry is not responsible for any lost or damaged package(s), so please ship your packages insured with tracking for your safety.
·         Any returns received due to poor packaging, will NOT be honored.
·         Keep your shipping receipt until you have fully received your exchange or credit.

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