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Hours of operation: 9 am-5 pm PST Monday through Friday. *We do not process orders/returns on Saturdays and Sundays and any major Federal Holidays .
Domestic Free Shipping
On all our domestic shipments (U.S. Continental), if you purchase more than $200 USD (the total sum is equal to or greater than $200 USD after all the credit and deductions have been applied) your order will be qualified to receive free shipping (exceptions apply). ***Alaska and Hawaii receive free shipping for orders over $700 USD. For domestic shipments, USPS Priority will be used to ship the order. If the customer doesn't want their order to be shipped with USPS, then they have to choose other carrier on the checkout page when choosing the "delivery method".
International Free Shipping
An order of $700 or more will be shipped FREE via UPS Worldwide Express Expedited. (Excluding all forms of displays)(Exceptions apply).
NOTE: Shipping charge is excluded from the total sum of the order.
*CRAVE covers the freight charge of the package; insurance, duties and taxes that are incurred are not covered in the free shipping policy.
*All international shipments are subject to duties and taxes during transportation; All shipments are shipped DDU (Duties and Taxes Unpaid).
*All international shipments are subject to an insurance fee and if any duties/taxes are incurred you are liable to pay.
Free shipping Disclaimer
*This offer may be canceled at any time and is subject to change without prior notice.
*Domestic orders are shipped with USPS Priority.
*Shipping upgrades are not available on Free Shipping Promotion (domestic and international).
*Shipping upgrades are subject to the corresponding shipping charge.
*We reserve the right to change or discontinue Free Shipping Promotion at any time.
Orders are usually shipped within 24 to 48 hours of receiving the order.
Orders with priority shipping (UPS Next Day, UPS 2nd Day, UPS 3 Day) or (USPS Express) that come in before 1 p.m. Pacific Standard Time (PST) will be processed the same day.
Our standard shipping method within the Continental USA, except Alaska, Hawaii, and Puerto Rico, is USPS Priority- Approx. 1 to 6 Business / UPS Ground Service - Approx. 1 to 7 Business days delivery from the shipping date (excluding weekends/and holidays). Delivery date (ETA) may vary depending on your state/location.
UPS shipping: UPS 3 Day Service - 3 Business days delivery; UPS 2 Day service - 2 Business days delivery; and UPS Next Day service - 1 Business day delivery.
USPS: Priority - various on location 1 to 5 Business Days; Express - 1 to 2 Business days (please mention it on the order comments box, on the checkout page. Subject to additional fees).
*The general representation of UPS Ground transit times are in business days (excluding weekends/and holidays) *** (UPS Ground does not guarantee).
· Southern California approx. time 1-2 business days.
· Any other parts of California (Mid/and Northern) 1-2 business days.
· NV, UT, AZ takes approx. 2-3 business days.
· WA, OR, ID, MT, WY, CO, NM, AK, OK, and some parts of TX approx. 3-4 business days.
· ME, VT, NY, VA, WV, CT, RI, MA, and some parts of SC, NC, ND, MN take approx. 5 business days.
· Other states not mentioned above may take approx. 4 to 6 business days.
Duties are determined as a percentage of the total amount of goods purchased. Goods and Services Tax (GST) Provincial Sales Tax (PST), and Harmonized Sales Tax (HST) are a percentage of the subtotal of the value of the merchandise purchased and the duties on that merchandise as required by law. The GST, PST, and/or HST rate is determined by the province to which the merchandise is shipped. All duties and taxes collected are forwarded to the proper Canadian authorities.
Your order may be subject to VAT, import duties and taxes, which are levied once your package reaches your country. CRAVE Body Jewelry ships your package DDU (Duties and Taxes Unpaid), and does not collect the VAT, duties and/or taxes. Crave cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country's custom policies, please contact your local customs office.
When you place an international order at cravebodyjewelry.com or via phone, or email, you authorize our shipping carrier (UPS) customs broker to act as your agent with Customs and Revenue (depending on country) to clear merchandise and process all duties and taxes.
UPS guarantees on-schedule delivery of packages shipped via UPS Air Services, UPS 2 Day, where such services are available, to all 50 states and Puerto Rico. UPS does not guarantee on-schedule delivery for UPS Next Day Air Saver.
If in any way your shipment was delayed due to the following, CRAVE and UPS are not liable for any form of reimbursement on shipping charges.
The guarantee does not apply to UPS shipments that are delayed due to causes beyond UPS’s control, including but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment; acts of God; and any delay due to natural disasters.
We are responsible for your new purchase until it reaches the specified delivery hub i.e., UPS, USPS. After that, it is out of our control.
*We will not be responsible for any packages lost or stolen shipped to a "Residential Address" if there was NO "Signature required" service on the package.
*Please check the "signature required option" (or leave a comment regarding that) during the check-out session to have "signature required service" on your package when shipping out to a residential address. The signature requirement fee will be $10.00 added to your shipping cost.
You may ALSO opt for additional insurance on your package. Please add a note on your purchase of how much insurance you would like to purchase and the order processing team will add that amount to your end bill and send you an email for any additional funds that may be needed.
Insurance is to protect against loss or damage during shipping. If you choose not to buy insurance and your purchase is lost or damaged by USPS, UPS we cannot provide a refund.
Please carefully check both your Billing and Shipping addresses before finalizing an order. If in any case there is an error on your Billing / Shipping information and needs any form of correction, you will automatically be asked the following:
· If your address is a Residential address but you mark Commercial there will be a $15.00 correction change.
· If in any matter a number, name, avenue, street, Blvd., etc., needs correction there is a correction fee of $20.00.
Please note: All correction fees incurred will be billed automatically to your next order / all correction fees are set by UPS and we do not have any form of ability to change it.
If there are any questions in regards to the correct address, feel free to reach one of our in-house sales representatives to make any corrections before placing your order.
* We do not work with C.O.D. shipments.
* We do not ship to APF/FPO, P.O. Box Addresses.
Crave Body Jewelry takes immense pride in our quality and excellent Customer Service. If in any case you are not satisfied with a purchase/or received damaged items, we’ll assist you with a prompt replacement of your return(s), or if our inventory does not permit, you will be given a store credit.
All returns must be notified within 5 days of the shipment received to date and must be accompanied by an RMA number (Return Merchandise Authorization) and a Return and Exchange form or a copy of your Invoice. To obtain your RMA number you may email us at email@example.com or you may also call us at 213-244-1414 (Monday-Friday 10:00 AM to 3:00 PM Pacific Standard Time).
Click on “Account” (upper right person icon) to access your account info. Then click on your order history. Click on the order that has the item(s) you want to return and click on the “red arrow” icon next to the item you want to return.
· Any item returned because it was wrongly ordered (ex: wrong size, color, style, dissatisfaction, ordered by mistake) when received will incur a 30% restocking fee.
· Returns will be processed as exchange or store credit to your online account ONLY. Refunds are not available.
· Please note that we will not honor any items that have passed our 5-day grace period.
· Any items without the original packaging or already sold to the customer will not be honored.
· For a return(s) to be accepted for store credit, all items must be in their original purchase condition, including the original product packaging and all if any accessories. Any items that you received with tags/body cards attached must be returned with those tags/body cards intact.
· Along with a copy of the invoice or the email confirmation of the return, package your returns in a secure box or padded envelope.
· Ship by using USPS (United States Postal Service), UPS, or other legitimate parcel carriers.
· Crave Body Jewelry is not responsible for any lost or damaged package(s), so please ship your packages insured with tracking for your safety.
· Any returns received due to poor packaging, will not be honored.
· Keep your shipping receipt until you have fully received your exchange or credit.
· Re-shipping and credits are not issued until your returns are received and processed by our Customer Service Center.
· If items are returned from orders that received a free shipping discount, the original shipping will be charged.
· If you have an exchange for the same item on damaged products (DOA), no additional shipping & handling charges will incur.
· A replacement will be sent along with a return label for the damaged (DOA) item. If the damaged item is not returned in 10 business days of receiving the replacement, the customer will be automatically billed for that item and its shipping charge on their next order.
All Returns must be made to our Customer Service Center at:
15142 Downey Ave, Paramount, CA 90723