Shipping Policy
Shipping and Billing Address
Authentication Policy
At CRAVE Body Jewelry, we care a lot about keeping your transactions safe.
It's important to keep your billing address correct and up-to-date. This helps make your ordering process smoother.
We have these rules to make sure your transactions are safe and our services stay good. Thanks for working with us to make your shopping experience secure and easy.
If for some reason, the shipping and the billing address are different, a second email will be sent, besides the order confirmation, for consent on the shipping address.
Orders pending consent confirmation will not be fulfilled/processed until we receive a confirmation email.
Shipping
and Transit Time
The transit time for your shipment depends entirely on your
method of shipping, and in the case of orders placed with UPS Ground, how far
you are located from us. Customers that require a faster shipping method can
choose from one of the following Express options: UPS Next Day, UPS Next Day
Saver, UPS 2nd Day, UPS 3 Day Select.
Orders with priority shipping (UPS Next Day, UPS Next Day Saver, UPS 2nd Day, UPS 3 Day Select) are guaranteed to ship the same
day it is processed, as long as the order is received before our daily cutoff
time of 10 AM Pacific Standard Time. We appreciate your understanding and cooperation in this matter.
Orders that are shipped by Ground and free shipping orders will be
shipped out within 1~2 business days of the order being put into process, and the
transit time will depend on your location. Please refer to the following map
for details:
Free shipping Disclaimer
*We reserve the right to change or discontinue the Free
Shipping Promotion at any time.
*Orders containing display units, boards, or trays are not eligible for free
shipping.
*Domestic orders will be shipped with USPS Priority service or UPS Ground upon availability.
*Shipping upgrades are not available on Free Shipping Promotion (domestic and international). *Shipping upgrades are subject to the corresponding shipping charge.
* For a signature request delivery confirmation, there is a charge of $10 for this service.
Domestic Free Shipping
On all our domestic shipments (U.S. Continental), if you
purchase more than USD 200 (the final total sum must be equal to or greater than USD 200 after all the credit and deductions have been applied) your order will be
qualified to receive free shipping (exceptions apply).
***Alaska and Hawaii
receive free shipping for orders over USD 700 (the final total sum must be equal to or greater than USD 700 after all the credit and deductions have been applied).
****East Coast customers that place orders over $1,500.00 (the final total sum must be equal to or greater than USD 1,500 after all the credit and deductions have been applied) are eligible for a Free 2nd Day Upgrade (the order process may take up to 1~2 business day).
International Free Shipping
An order of $700 (the final total sum must be equal to or greater than USD 700 after all the credit and deductions have been applied) or
more will be shipped FREE via UPS Worldwide Expedited. (Excluding all
forms of displays, trays)(Exceptions apply).
NOTE: The shipping charge is excluded from the total sum of the
order.
*CRAVE covers the freight charge of the package, however, insurance,
duties, and taxes that are incurred are not covered in the free shipping
policy, and it is the customers' responsibility for them upon arrival at its destination.*All international shipments are subject to duties and taxes
during transportation; All shipments are shipped DDU (Duties and Taxes Unpaid).
*All international shipments are subject to an insurance fee and
if any duties/taxes are incurred the customer is liable to pay.
Insurance and Signature service request
Wrong Address Corrections
Shipping fees are non-refundable. If there is any error in your shipping address (such as street number, name, suite number, etc.) that requires correction, there will be a charge correction fee of $21 which the customer must be responsible for.Buyers are liable for return
shipping fees. For your protection, please ship your return items with a tracking number.
Duties and Taxes on International Shipments
When you place an international order at cravebodyjewelry.com or via phone, or email, you authorize our shipping carrier (UPS) customs broker to act as your agent with Customs and Revenue (depending on the country) to clear merchandise and process all duties and taxes.
Shipping outside the U.S.
Your order may be subject to VAT, import duties, and taxes,
which are levied once your package reaches your country. CRAVE Body Jewelry
ships your package DDU (Duties and Taxes Unpaid) and does not collect the VAT,
duties, and/or taxes. Crave cannot predict what your particular charges may be.
If you do incur these additional charges, they must be rendered for
your package to clear customs. For more information regarding your country's
customs policies, please contact your local customs office.
Shipping to Canada
Duties are determined as a percentage of the total amount of goods purchased. Goods and Services Tax (GST) Provincial Sales Tax (PST), and Harmonized Sales Tax (HST) are a percentage of the subtotal of the value of the merchandise purchased and the duties on that merchandise as required by law. The GST, PST, and/or HST rate is determined by the province to which the merchandise is shipped. All duties and taxes collected are forwarded to the proper Canadian authorities.
Shipping/Terms and Conditions
If you ever have questions or concerns, contact our customer support at info@cravebodyjewelry.com or call us at (213)244-1414.
We're open from 9 am to 4:30 pm PST (Weekdays). Please note, that we don't handle orders or returns on Saturdays, Sundays, and major Federal Holidays.
UPS guarantees on-schedule delivery of packages shipped via UPS Next Day, UPS 2nd Day, and UPS 3 Day Select where such services are available, to all 50 states
and Puerto Rico. UPS does not guarantee on-schedule delivery for UPS Next Day
Air Saver. Please check the UPS website for updates.
If in any way your shipment was delayed due to the following,
CRAVE and UPS are not liable for any form of reimbursement on shipping charges:* Delivery to a residential address is not covered or guaranteed by UPS.
* The guarantee does not apply to UPS shipments that are delayed
due to causes beyond UPS’s control, including but not limited to, the following:
the unavailability or refusal of a person to accept delivery of the shipment;
acts of God; and any delay due to natural disasters.
* We are responsible for
your ORDER package/box until it reaches the specified delivery hub i.e., UPS, or USPS driver pickup.
After that, it is out of our control.
* We will not be responsible for any packages lost or stolen
shipped to a "Residential Address" if there was NO "Signature
required" service request on the package.
* Please check the "signature required option" (or
leave a comment regarding that) during the check-out session to have
"signature required service" on your package when shipping out to a
residential address. The signature requirement fee will be $10.00 added to your
shipping cost on the final invoice.
Insurance
You may ALSO opt for additional insurance on your package.
Please add a note on your purchase of how much insurance you would like to
purchase and the order processing team will add that amount to your end bill
and send you an email for any additional funds that may be needed.
Insurance is to protect against loss or damages during shipping.
If you choose not to buy the insurance and your purchase is lost or damaged by
USPS, UPS cannot provide a refund.
Other considerations
Please carefully check both your Billing and Shipping addresses
before finalizing an order. If in any case there is an error in your Billing /
Shipping information and needs any form of correction, you will automatically
be asked the following:
· If your address is a Residential address but
you mark Commercial there will be a $15.00 correction change.
· If in any matter a number, name, avenue,
street, Blvd., etc., needs correction there is a correction fee of $21.00.· If an order needs to be canceled before its delivery, and the package already left our warehouse and it is on the way, there'll be a penalty fee charged by UPS starting at $30, and a 20% restocking fee. Those fees will only be incurred if the intercept is successful.
Please note: All correction fees incurred will be billed
automatically to your next order / all correction fees are set by UPS and we do
not have any form/ability to change them.
If there are any questions concerning the correct address,
feel free to reach one of our in-house sales representatives to make any
corrections before placing your order.
* We do not work with C.O.D. shipments.
* We do not ship to APF/FPO, P.O. Box Addresses.