Shipping & Fulfilment Policy

We are closed to the general public and will require a business license /or seller's permit for purchase. That includes a Tattoo artist license or a piercer license as well.
We kindly maintain the right to decline any order if deemed necessary.

Shipping and Billing Address Authentication Policy

At CRAVE Body Jewelry, we care a lot about keeping your transactions safe.

It's important to keep your billing address correct and up-to-date. This helps make your ordering process smoother.

We have these rules to make sure your transactions are safe and our services stay good. Thanks for working with us to make your shopping experience secure and easy.
If for some reason, the shipping and the billing address are different, a second email will be sent, besides the order confirmation, for consent on the shipping address.

Orders pending consent confirmation will not be fulfilled/processed until we receive a confirmation email.

Shipping and Transit Time

The transit time for your shipment depends entirely on your method of shipping, and in the case of orders placed with UPS Ground, how far you are located from us. Customers who require a faster shipping method can choose from one of the following Express priority options: UPS Next Day, UPS Next Day Saver, or UPS 2nd Day.

Orders will be processed in the sequence they were received, ensuring fairness to all customers, except for priority shipping orders (UPS Next Day, UPS Next Day Saver, UPS 2nd Day).
Orders with priority shipping (UPS Next Day, UPS Next Day Saver, UPS 2nd Day) are guaranteed to ship the same day it is processed, as long as the order is received before our daily cutoff time of 10 AM Pacific Standard Time. We appreciate your understanding and cooperation in this matter.
Orders that are shipped by Ground and free shipping orders will be shipped out within 1~2 business days of the order being put into process, and the transit time will depend on your location. Please refer to the following map for details:

US Time in Transit Map

Free shipping Disclaimer

We reserve the right to change or discontinue the Free Shipping Promotion at any time.
Orders containing display units, boards, or trays are not eligible for free shipping.
Must choose the free shipping option on the checkout page.
Domestic orders will be shipped with USPS Priority service or UPS Ground upon availability.
Shipping upgrades are not available on Free Shipping Promotion (domestic and international). Shipping upgrades are subject to the corresponding shipping charge.
* For a signature request delivery confirmation, there is a charge of $10 for this service.

Domestic Free Shipping

On all our domestic shipments (U.S. Continental), if an order's FINAL total is more than USD 200, that order will be qualified to receive free shipping (exceptions apply). Must choose the free shipping option on the checkout page.

The final total sum must be equal to or greater than USD 200 after all the credits and deductions have been applied. Please make sure of it to avoid delays in fulfilling your order. In case it is not, there will be an additional charge for which the customer will be contacted.

***Alaska and Hawaii receive free shipping for orders over USD 700 (FINAL total)
The final total sum must be equal to or greater than USD 700 after all the credits and deductions have been applied. Please make sure of it to avoid delays in fulfilling your order. In case it is not, there will be an additional charge for which the customer will be contacted.

****East Coast customers that place orders over $1,500.00 (the final total sum must be equal to or greater than USD 1,500 after all the credit and deductions have been applied. Please make sure of it to avoid delays in fulfilling your order. In case it is not, there will be an additional charge for which the customer will be contacted.) are eligible for a Free 2nd Day Upgrade upon request (the order process may take up to 1~2 business days). Not available for New customers' 1st order. The East Coast is made up of 14 states, including Maine, New Hampshire, Massachusetts, Rhode Island, Connecticut, New York, New Jersey, Delaware, Maryland, Virginia, North Carolina, South Carolina, Georgia and Florida.
*We reserve the right to change or discontinue the Upgrade Shipping Promotion at any time.

International Free Shipping
An order of $700 or more will be shipped FREE via UPS Worldwide Expedited. (Excluding all forms of displays, trays)(Exceptions apply).
The final total sum must be equal to or greater than USD 700 after all the credits and deductions have been applied. Please make sure of it to avoid delays in fulfilling your order. In case it is not, there will be an additional charge for which the customer will be contacted.

NOTE: The shipping charge is excluded from the total sum of the order.
*CRAVE covers the freight charge of the package, however, insurance, duties, and taxes that are incurred are not covered in the free shipping policy, and it is the customers' responsibility for them upon arrival at its destination.

*All international shipments are subject to duties and taxes during transportation; All shipments are shipped DDU (Duties and Taxes Unpaid).
*All international shipments are subject to an insurance fee and if any duties/taxes are incurred the customer is liable to pay.

Insurance and Signature service request

Wrong Address Corrections
Shipping fees are non-refundable. If there is any error in your shipping address (such as street number, name, suite number, etc.) that requires correction, there will be a charge correction fee of $21 which the customer must be responsible for.
Buyers are liable for return shipping fees. For your protection, please ship your return items with a tracking number.

Duties and Taxes on International Shipments
When you place an international order at cravebodyjewelry.com or via phone, or email, you authorize our shipping carrier (UPS) customs broker to act as your agent with Customs and Revenue (depending on the country) to clear merchandise and process all duties and taxes.

Shipping outside the U.S.
Your order may be subject to VAT, import duties, and taxes, which are levied once your package reaches your country. CRAVE Body Jewelry ships your package DDU (Duties and Taxes Unpaid) and does not collect the VAT, duties, and/or taxes. Crave cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered for your package to clear customs. For more information regarding your country's customs policies, please contact your local customs office.

Shipping to Canada
Duties are determined as a percentage of the total amount of goods purchased. Goods and Services Tax (GST) Provincial Sales Tax (PST), and Harmonized Sales Tax (HST) are a percentage of the subtotal of the value of the merchandise purchased and the duties on that merchandise as required by law. The GST, PST, and/or HST rate is determined by the province to which the merchandise is shipped. All duties and taxes collected are forwarded to the proper Canadian authorities.

Shipping/Terms and Conditions

If you ever have questions or concerns, contact our customer support at info@cravebodyjewelry.com or call us at (213)244-1414.
We're open from 9 am to 4:30 pm PST (Weekdays). Please note, that we don't handle orders or returns on Saturdays, Sundays, and major Federal Holidays.

UPS guarantees on-schedule delivery of packages shipped via UPS Next Day, UPS 2nd Day, and UPS 3 Day Select where such services are available, to all 50 states and Puerto Rico. UPS does not guarantee on-schedule delivery for UPS Next Day Air Saver. Please check the UPS website for updates.
Any paid shipping fees that were charged upon placing an order, and incurred will not be reimbursed.

Click here for more information about the UPS SERVICE GUARANTEE

If in any way your shipment was delayed due to the following, CRAVE and UPS are not liable for any form of reimbursement on shipping charges:

* Delivery to a residential address is not covered or guaranteed by UPS.
* The guarantee does not apply to UPS shipments that are delayed due to causes beyond UPS’s control, including but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment; acts of God; and any delay due to natural disasters.
* We are responsible for your ORDER package/box until it reaches the specified delivery hub i.e., UPS, or USPS driver pickup. After that, it is out of our control.
* We will not be responsible for any packages lost or stolen shipped to a "Residential Address" if there was NO "Signature required" service request on the package.
* Please check the "signature required option" (or leave a comment regarding that) during the check-out session to have "signature required service" on your package when shipping out to a residential address. The signature requirement fee will be $10.00 added to your shipping cost on the final invoice.

Insurance

You may ALSO opt for additional insurance on your package. Please add a note on your purchase of how much insurance you would like to purchase and the order processing team will add that amount to your end bill and send you an email for any additional funds that may be needed.
Insurance is to protect against loss or damages during shipping. If you choose not to buy the insurance and your purchase is lost or damaged by USPS, UPS cannot provide a refund.

Other considerations

Please carefully check both your Billing and Shipping addresses before finalizing an order. If in any case there is an error in your Billing / Shipping information and needs any form of correction, you will automatically be asked the following:
· If your address is a Residential address but you mark Commercial there will be a $15.00 correction change.
· If in any matter a number, name, avenue, street, Blvd., etc., needs correction there is a correction fee of $21.00.

· If an order needs to be canceled before its delivery, and the package already left our warehouse and it is on the way, there'll be a penalty fee charged by UPS starting at $30, and a 20% restocking fee. Those fees will only be incurred if the intercept is successful. Any paid shipping fees that were charged upon placing an order, and incurred will not be reimbursed.

Please note: All correction fees incurred will be billed automatically to your next order / all correction fees are set by UPS and we do not have any form/ability to change them.
If there are any questions concerning the correct address, feel free to reach one of our in-house sales representatives to make any corrections before placing your order.
* We do not work with C.O.D. shipments.
* We do not ship to APF/FPO, P.O. Box Addresses.