Shipping & Returns Policy
Shipping and Billing Address
At CRAVE Body Jewelry, we care a lot about keeping your transactions safe. To make sure everything is correct when you order, we have some extra steps when your billing address doesn't match what your bank has:
1. Forms and Papers:
We'll email you a form to fill out. This helps check your billing address and gives permission for shipping. Sometimes, we might need proof of where you live.
2. Checking Process:
After you send back the form, we start checking things.
You might see a small charge of $0.01 on your statement. It's just to confirm your billing address.
3. Finishing Your Order:
To finish your order, just reply with a signed and dated form.
4. Keeping Your Address Right:
It's important to keep your billing address correct and up-to-date. This helps make your ordering process smoother.
We have these rules to make sure your transactions are safe and our services stay good. Thanks for working with us to make your shopping experience secure and easy.
If you ever have questions or concerns, contact our customer support at firstname.lastname@example.org / (213)244-1414.
Shipping PolicyWe're open from 9 am to 5 pm PST, Monday to Friday. But, please note, that we don't handle orders or returns on Saturdays, Sundays, and major Federal Holidays.
Domestic Free ShippingOn all our domestic shipments (U.S. Continental), if you
purchase more than USD 200 (the total sum is equal to or greater than USD 200 after all the credit and deductions have been applied) your order will be
qualified to receive free shipping (exceptions apply). ***Alaska and Hawaii
receive free shipping for orders over USD 700. For domestic shipments, USPS
Priority will be used to ship the order. If the customer doesn't want their
order to be shipped with USPS, then they have to choose other carriers on the
checkout page when choosing the "delivery method".
International Free Shipping
An order of $700 or
more will be shipped FREE via UPS Worldwide Express Expedited. (Excluding all
forms of displays)(Exceptions apply).
NOTE: The shipping charge is excluded from the total sum of the
*CRAVE covers the freight charge of the package; insurance,
duties, and taxes that are incurred are not covered in the free shipping
*All international shipments are subject to duties and taxes
during transportation; All shipments are shipped DDU (Duties and Taxes Unpaid).
*All international shipments are subject to an insurance fee and
if any duties/taxes are incurred you are liable to pay.
Free shipping Disclaimer
*This offer may be canceled at any time and is subject to change
without prior notice.
*Domestic orders are shipped with USPS Priority.
*Shipping upgrades are not available on Free Shipping Promotion
(domestic and international).
*Shipping upgrades are subject to the corresponding shipping
*We reserve the right to change or discontinue the Free Shipping
Promotion at any time.
* For a signature request delivery confirmation, there is a
charge of $10 for this service.
Shipping and Transit Time: the United States & Other U.S.
Orders are usually shipped within 24 to 48 hours of receiving
Orders with priority shipping (UPS Next Day, UPS 2nd Day, UPS 3
Day) or (USPS Express) that come in before 1 p.m. Pacific Standard Time (PST)
will be processed the same day.
Our standard shipping method within the Continental USA, except
Alaska, Hawaii, and Puerto Rico, is USPS Priority- Approx. 1 to 6 Business /
UPS Ground Service - Approx. 1 to 7 Business days delivery from the shipping
date (excluding weekends/and holidays). The delivery date (ETA) may vary
depending on your state/location.
Other shipping options include the following:
UPS shipping: UPS 3-Day Service - 3 Business days
delivery; UPS 2nd Day service - 2 Business days delivery; and UPS Next Day
service - 1 Business day delivery.
USPS: Priority - various on location 1 to 5 Business Days;
Express - 1 to 2 Business days (please mention it on the order comments box, on
the checkout page. Subject to additional fees).
representation of UPS Ground transit times are in business days (excluding
weekends/and holidays) *** (UPS Ground does not guarantee).
approx. time 1-2 business days.
Any other parts of
California (Mid/and Northern) 1-2 business days.
NV, UT, AZ takes
approx. 2-3 business days.
WA, OR, ID, MT, WY,
CO, NM, AK, OK, and some parts of TX approx. 3-4 business days.
ME, VT, NY, VA, WV,
CT, RI, MA, and some parts of SC, NC, ND, and MN take approx. 5 business days.
Other states not
mentioned above may take approx. 4 to 6 business days.
Shipping to Canada
Duties are determined as a percentage of the total amount of
goods purchased. Goods and Services Tax (GST) Provincial Sales Tax (PST), and
Harmonized Sales Tax (HST) are a percentage of the subtotal of the value of the
merchandise purchased and the duties on that merchandise as required by law.
The GST, PST, and/or HST rate is determined by the province to which the
merchandise is shipped. All duties and taxes collected are forwarded to the
proper Canadian authorities.
Insurance and Signature service requestWrong Address Corrections
Shipping fees are non-refundable. Buyers are liable for return
shipping fees. For your protection, please ship your return items with the
Shipping outside the U.S.A
Your order may be subject to VAT, import duties, and taxes,
which are levied once your package reaches your country. CRAVE Body Jewelry
ships your package DDU (Duties and Taxes Unpaid) and does not collect the VAT,
duties, and/or taxes. Crave cannot predict what your particular charges may be.
If you do incur these additional charges, they must be rendered for
your package to clear customs. For more information regarding your country's
customs policies, please contact your local customs office.
Duties and Taxes on International Shipments
When you place an international order at cravebodyjewelry.com or
via phone, or email, you authorize our shipping carrier (UPS) customs broker to
act as your agent with Customs and Revenue (depending on the country) to clear
merchandise and process all duties and taxes.
Shipping/Terms and Conditions
UPS guarantees on-schedule delivery of packages shipped via UPS Next Day, UPS 2nd Day, and UPS 3 Day Select where such services are available, to all 50 states
and Puerto Rico. UPS does not guarantee on-schedule delivery for UPS Next Day
If in any way your shipment was delayed due to the following,
CRAVE and UPS are not liable for any form of reimbursement on shipping charges:
* Delivery to a residential address is not covered or guaranteed by UPS.
* The guarantee does not apply to UPS shipments that are delayed
due to causes beyond UPS’s control, including but not limited to, the following:
the unavailability or refusal of a person to accept delivery of the shipment;
acts of God; and any delay due to natural disasters.
* We are responsible for
your ORDER package/box until it reaches the specified delivery hub i.e., UPS, or USPS driver pickup.
After that, it is out of our control.
* We will not be responsible for any packages lost or stolen
shipped to a "Residential Address" if there was NO "Signature
required" service request on the package.
* Please check the "signature required option" (or
leave a comment regarding that) during the check-out session to have
"signature required service" on your package when shipping out to a
residential address. The signature requirement fee will be $10.00 added to your
shipping cost on the final invoice.
InsuranceYou may ALSO opt for additional insurance on your package.
Please add a note on your purchase of how much insurance you would like to
purchase and the order processing team will add that amount to your end bill
and send you an email for any additional funds that may be needed.
Insurance is to protect against loss or damages during shipping.
If you choose not to buy the insurance and your purchase is lost or damaged by
USPS, UPS cannot provide a refund.
Other considerationsPlease carefully check both your Billing and Shipping addresses
before finalizing an order. If in any case there is an error in your Billing /
Shipping information and needs any form of correction, you will automatically
be asked the following:
· If your address is a Residential address but
you mark Commercial there will be a $15.00 correction change.
· If in any matter a number, name, avenue,
street, Blvd., etc., needs correction there is a correction fee of $20.00.
· If an order needs to be canceled before its delivery, and the package already left our warehouse and it is on the way, there'll be a penalty fee charged by UPS starting at $30, and a 20% restocking fee. Those fees will only be incurred if the intercept is successful.
Please note: All correction fees incurred will be billed
automatically to your next order / all correction fees are set by UPS and we do
not have any form/ability to change them.
If there are any questions concerning the correct address,
feel free to reach one of our in-house sales representatives to make any
corrections before placing your order.
* We do not work with C.O.D. shipments.
* We do not ship to APF/FPO, P.O. Box Addresses.
Return PolicyCrave Body Jewelry takes immense pride in our quality and
excellent Customer Service. If in any case you are not satisfied with a
purchase/or received damaged items, we’ll assist you with a prompt replacement
of your return(s), or if our inventory does not permit, you will be given a
All returns must be notified within 7 (seven) business days of the shipment
received to date and must be accompanied by an RMA number (Return Merchandise
Authorization) and a Return and Exchange form or a copy of your Invoice. To
obtain your RMA number you may email us at email@example.com or you may also call
us at 213-244-1414 (Monday-Friday 10:00
AM to 3:00 PM Pacific Standard Time).
Return / ExchangeClick on “Account” (upper right, a person icon) to access your
account info. Then click on your order history. Click on the order that has the
item(s) you want to return and click on the “red arrow” icon next to the item
you want to return.
· Any item returned because it was wrongly
ordered (e.g.: wrong size, color, style, dissatisfaction, ordered by mistake,
after the grace period) when received will incur a 20% restocking fee.
· Returns will be processed as exchange or store
credit to your online account ONLY. Refunds are not available.
· Please note that we will not honor any items
that have passed our 7(seven)-business day grace period counting from the delivery date.
All return costs are non-refundable and at the full
responsibility of the customer.
· Any items without the original packaging or
already sold to the customer WILL NOT be honored.
Packaging and Return Instructions
· For a return(s) to be accepted for store
credit, all items MUST be in their original purchase condition, including the
original product packaging and all if any accessories. Any items that you
received with tags/body cards attached must be returned with those tags/body
· Along with a copy of the invoice or the email
confirmation of the return, package your returns in a secure box or padded
· Ship by using USPS (United States Postal
Service), UPS, or other legitimate parcel carriers.
· Crave Body Jewelry is not responsible for any
lost or damaged package(s), so please ship your packages insured with tracking
for your safety.
· Any returns received due to poor packaging,
will NOT be honored.
· Keep your shipping receipt until you have
fully received your exchange or credit.