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If you would like to be informed about any unavailable or low-stock items before your order is shipped, kindly mention this request in the comments section when selecting your shipping option.
Please be aware that this may cause a slight delay in processing and fulfilling your order, but we’ll do our best to keep things moving as quickly as possible.
Orders with expedited shipping (UPS Next Day, Next Day Saver, or UPS 2nd Day) are guaranteed to ship the next business day if placed before 11:59 PM (Pacific Time) of the prior business day.
Example: If you place an expedited order by Monday at 11:59 PM, it ships Tuesday (unless Tuesday is a holiday).
Orders placed after 11:59 PM are processed the following business day in the order received. “Processed” means the order has entered the fulfillment line — not that it has shipped.
All orders, including “Pick Up at Store,” are fulfilled in the order received. We do not prioritize orders based on size or value. Only priority shipping methods receive fulfillment priority.
Standard Ground and free‑shipping orders typically ship within 1–3 business days (excluding weekends and holidays).
UPS does not guarantee weekend delivery. Shipping time begins on the next business day if the package is shipped on a Friday.
All orders ship without insurance, except for the carrier’s basic $100 coverage.
Minimum order amount: $50.00
Free shipping within the continental U.S. on orders over $300.00 (exceptions shown at checkout)
Free international shipping on orders over $1,000.00
Free shipping orders may ship via USPS Ground Advantage or UPS Ground Saver, depending on the best method available. If you prefer UPS, please select it during checkout.
Our customer service team can help with product questions, website navigation, and troubleshooting. However, CSRs (Customer service representatives) cannot place or finalize orders for customers.
Customers must review and submit their own orders to ensure accuracy in product selection, quantities, addresses, and payment. CRAVE is not responsible for mistakes in orders not reviewed and submitted by the customer.
Guide customers through the website
Explain how to add items to the cart
Help with technical issues
Answer product or order questions
Provide shipping, return, or promotion information
Submit orders for customers
Enter payment or personal information
Make changes to an order without customer action
In‑person purchasing is no longer available.
Pickup orders follow the same fulfillment order as shipped orders. You may pick up your order only after receiving an email confirming it is ready.
Pickup hours: Monday–Friday, 9:00 AM to 4:00 PM
Please ensure your email address is correct and monitored. If you want us to use a different email, leave a note or contact us.
No changes or additions can be made at the time of pickup.
For questions: info@cravebodyjewelry.com or +1 (213) 453‑4935
To keep transactions secure, your billing address must be correct and up‑to‑date.
If your shipping and billing addresses differ, we will send a second email requesting confirmation. Orders will not be processed until we receive your confirmation.
Correction fees (set by UPS/USPS) will be billed automatically to your next order. If you need help correcting an address, contact our sales team before placing your order.
To check your order status, visit your Order History.
Transit time depends on your shipping method and distance from our warehouse. Expedited options include UPS Next Day, Next Day Saver, and UPS 2nd Day.
Priority shipping orders are guaranteed to ship the next business day if placed before 11:59 PM PST.
Orders placed after cutoff follow standard fulfillment.
UPS may not deliver on weekends.
We may change or discontinue free shipping at any time
Display units, boards, and trays do not qualify
You must select the free shipping option at checkout
Free shipping may use USPS Ground Advantage or UPS Ground Saver
Signature confirmation is available for $10
Continental U.S.: Orders over $300 (final total after discounts)
Alaska & Hawaii: Orders over $1,000 (final total)
Orders over $1,000 ship free via UPS Worldwide Expedited (Displays and trays excluded)
Insurance, duties, and taxes are not included. All international shipments are DDU (Duties & Taxes Unpaid).
Shipping fees are non‑refundable. Address correction fees:
Residential marked as commercial: $15
Any correction to street, number, suite, etc.: $21
UPS intercept fee (if canceling after shipment): $30+ plus 20% restocking fee
All correction fees are billed automatically to your next order.
By placing an international order, you authorize UPS and customs brokers to process duties and taxes.
CRAVE ships DDU and does not collect VAT, duties, or taxes. These must be paid for your package to clear customs.
GST, PST, and HST apply based on province. Rates are determined by Canadian law.
All orders ship without insurance unless requested. You may add insurance by leaving a note with the amount you want. Insurance costs 1% of the insured value.
Without insurance, carriers only cover $100 for loss or damage.
Please double‑check your billing and shipping addresses before submitting your order.
We do not accept customer‑provided shipping labels. All labels must be generated through our system.
We accept Zelle, Venmo, and PayPal Money Request. If you pay by bank wire and items are out of stock, any credit will be added to your Rewards Account.
Please contact info@cravebodyjewelry.com after placing your order to set up your payment method and avoid delays.
Minimum order requirement: $50 Additional items must be placed as a new order meeting the $50 minimum.
Select “Pick Up at Store” and write a comment referencing the prior order number.